Woocommerce cart is empty on mobile

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This topic contains 3 replies, has 2 voices, and was last updated by  Kenus 1 month, 1 week ago.

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  • #4742

    mhs.soliman
    Participant

    The fatevent and Woocommerce work perfectly on desktop but on mobile the cart is always empty.
    This is Woocommerce status report. Appreciate your prompt support as we are live and customers are not able to book using their mobiles.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://adrenalinexp.com
    Site address (URL): https://adrenalinexp.com
    WC Version: 4.2.2
    REST API Version: ✔ 1.0.8
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.2.4
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.19
    PHP Post Max Size: 1 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 6000
    cURL Version: 7.71.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.2.2
    WC Database Prefix: yW1_
    Total Database Size: 23.19MB
    Database Data Size: 21.67MB
    Database Index Size: 1.52MB
    yW1_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    yW1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    yW1_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    yW1_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    yW1_jet_smart_filters_indexer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    yW1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_options: Data: 2.94MB + Index: 0.07MB + Engine MyISAM
    yW1_postmeta: Data: 11.44MB + Index: 0.39MB + Engine MyISAM
    yW1_posts: Data: 1.69MB + Index: 0.08MB + Engine MyISAM
    yW1_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    yW1_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfconfig: Data: 1.72MB + Index: 0.02MB + Engine MyISAM
    yW1_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wffilemods: Data: 2.27MB + Index: 0.47MB + Engine MyISAM
    yW1_wfhits: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    yW1_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    yW1_wfknownfilelist: Data: 1.20MB + Index: 0.14MB + Engine MyISAM
    yW1_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wflogins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    yW1_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    yW1_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    yW1_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wfstatus: Data: 0.14MB + Index: 0.06MB + Engine MyISAM
    yW1_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_yoast_indexable: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
    yW1_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    yW1_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    yW1_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    yW1_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 124
    custom_css: 1
    customize_changeset: 15
    elementor_library: 34
    elementskit_content: 1
    envato_tk_import: 2
    fat-calendar: 5
    fat-coupon: 1
    fat-event: 9
    fat-event-booking: 16
    jet-engine: 1
    jet-smart-filters: 6
    nav_menu_item: 12
    oembed_cache: 1
    page: 27
    pet-finder: 24
    post: 14
    product: 112
    revision: 212
    shop_coupon: 2
    shop_order: 16
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    Advanced Custom Fields: by Elliot Condon – 5.8.12
    Customizer Export/Import: by The Beaver Builder Team – 0.9.1
    Elementor Pro: by Elementor.com – 2.10.3
    Elementor: by Elementor.com – 2.9.13
    ElementsKit Lite: by Wpmet – 1.5.7
    Envato Elements: by Envato – 2.0.5
    Essential Addons for Elementor: by WPDeveloper – 4.0.4 – Installed version not tested with active version of WooCommerce 4.2.2
    FAT Event: by Roninwp – 4.1
    Happy Elementor Addons: by weDevs – 2.12.2
    Insert Headers and Footers: by WPBeginner – 1.4.5
    JetElements For Elementor: by Crocoblock – 2.2.14
    JetEngine: by Crocoblock – 2.4.3
    JetSmartFilters: by Crocoblock – 1.8.2
    JetTabs For Elementor: by Crocoblock – 2.1.6
    JetTricks: by Crocoblock – 1.2.9
    Jupiter X Core: by Artbees – 1.16.1
    PayTabs - WooCommerce Payment Gateway: by PayTabs – 3.2.3 – Installed version not tested with active version of WooCommerce 4.2.2
    Raven: by Artbees – 1.9.5
    WooCommerce: by Automattic – 4.2.2
    Wordfence Security: by Wordfence – 7.4.8
    Yoast SEO: by Team Yoast – 14.4.1
    WPB Elementor Addons: by wpbean – 1.0.7.5
    WPForms Lite: by WPForms – 1.6.1
    WPvivid Backup Plugin: by WPvivid Team – 0.9.42
    WunderWP: by Artbees – 1.5.1
    
    ### Inactive Plugins (2) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.1.9
    Smush: by WPMU DEV – 3.6.3
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 2.0
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EGP (EGP)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #776 - /book/
    Cart: #922 - /cart/
    Checkout: #924 - /checkout/
    My account: ❌ Page not set
    Terms and conditions: #1130 - /privacy-policy/
    
    ### Theme ###
    
    Name: JupiterX
    Version: 1.19.0
    Author URL: https://artbees.net/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: jupiterx/lib/templates/woocommerce/cart/cart.php
    jupiterx/lib/templates/woocommerce/checkout/thankyou.php
    jupiterx/lib/templates/woocommerce/content-product.php
    jupiterx/lib/templates/woocommerce/loop/rating.php
    jupiterx/lib/templates/woocommerce/order/order-details-item.php
    jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php
    jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php
    jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php
    jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    jupiterx/lib/templates/woocommerce/single-product/meta.php
    
    ### Action Scheduler ###
    
    Complete: 75
    Oldest: 2020-06-23 20:00:29 +0000
    Newest: 2020-07-04 11:53:03 +0000
    
    Pending: 2
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2020-07-05 02:16:15 +0000
    
    

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